FAQS
E-Mail: office@brecreative.co
Free standard shipping
on all orders in London.
Receive your goods within 15 days.
Support provide
for over 24h, every day.
HOW CAN I RETURN AN ITEM?
If you prefer, you can request a return through our website and a courier will collect the items at the address you specify, always when located in the same market where you made the order. The courier will contact you. The steps to follow are indicated in “My Account”. Garments must be in perfect condition and with a corresponding receipt. Remember that you can print the invoice from “My Account” which is the same as a receipt.
For hygienic reasons, stockings, socks, earrings, headbands and other hair ornaments (forks, bands, scrunchies etc.) cannot be returned or exchanged.
HOW WILL I RECEIVE THE AMOUNT OF MY REFUND?
Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase.
WHEN WILL THE AMOUNT BE REFUNDED FOR MY RETURN?
Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.
WHAT CAN I DO IF THE AMOUNT OF MY REFUND IS INCORRECT?
Contact the customer service department, and we will solve the problem as quickly as possible.
CAN I CANCEL AN ITEM IN MY ORDER?
As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.
CAN I CANCEL MY ORDER?
Yes. In “My Account” under “Order History”.
PURCHASE AS A GUEST
This website also allows purchases to be made using the “purchase as a guest” feature. When using this purchase method, you will be asked only for the information that is essential for processing your order. Once the purchase process has been completed, you will be given the opportunity to register as a user or continue as an unregistered user.
WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PICTURE?
Yes. At BreCreative. we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible., click edit button to change this text.
WILL YOU RESTOCK ITEMS INDICATED AS “OUT OF STOCK?”
Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
CAN I EXCHANGE ITEMS I HAVE PURCHASED?
If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item.
Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies…) may not be exchanged.
WHICH PAYMENT METHODS CAN I USE TO MAKE MY PURCHASE?
You can pay with PayPal.
We do not accept cash, checks or phone orders.
WHEN IS THE PURCHASE AMOUNT REMOVED FROM MY BANK ACCOUNT?
Once PayPal authorizes payment, you will receive an email confirmation of the order, but the money will not be removed from your account until the items leave our warehouse to the destination you requested.
This means that if, for any reason, we cannot send any of the items you ordered, there will be no charge to your account for that amount.
You can read the terms and conditions of sale here.
